Champaran Internet Pvt. Ltd. ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our website and associated services.

1. Information We Collect

1. Personal Information: Name, email, phone number, address, etc.
2. Account & Service Information: Plan details, connection data, usage records.
3. Payment Information: Payment data is securely handled by our third-party payment gateway. We DO NOT store credit/debit card numbers, CVV, or net banking passwords.
4. Technical Data: IP address, browser type, device info, cookies, logs.

2. How We Use Your Information

1. To provide broadband/Internet services.
2. To process payments and generate invoices.
3. To communicate important updates or service alerts.
4. To improve service experience and site performance.
5. To comply with legal and regulatory requirements.

3. Payment Gateway Security

All payments are processed securely by our payment partners. They follow PCI-DSS security standards. Sensitive financial details are never stored on our servers.

4. Sharing of Information

We do NOT sell or rent user data. Information may be shared only with:

1. Authorized staff for support purposes
2. Payment gateway providers
3. Regulatory authorities if legally required

5. Data Retention

We retain data only as long as required for operations, billing, legal, or regulatory purposes.

6. Cookies

Our website uses cookies to improve user experience, analytics, and site performance. You may disable cookies through your browser settings.

7. Security

We implement industry-standard security measures to protect user data. However, no method of data transmission is 100% secure.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

9. User Rights

You may request:

1. Correction of your data
2. Removal of inaccurate information
3. Clarification of how your data is used

10. Contact Us

For any queries regarding this Privacy Policy, email us at: admin@ciplbihar.com

1. Our Focus is complete customer satisfaction. So it is always suggested to read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
   
   
2. Champaran Internet provides prepaid services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted.
   
   
3. Any disputes in regards to payments/ refund/ cancellation of transaction(s) due to technical reasons are subject to arbitration / resolution on a case to case basis.
   
   
4. Only in case of non-feasibility of a New Connection, refund is made by Champaran Internet. The time for the refund for such cases is approximately 4 to 6 week from the date of refund confirmation by Champaran Internet payment team.
   
   
5. Refundable security deposit against any physical assets will be entertained only on returning the particular physical asset in working condition.
   
   
6. In case of Billing disputes, Champaran Internet subscriber(s) are required to email us with the specific concern on admin@ciplbihar.com
   
   
7. The concern will be addressed in approximately 4 to 6 weeks, in case, any dispute is identified, it will be compensated by way of a discount / credit note adjusted in the account of the subscriber(s).